How do I contact the Ombudsman Victoria?

If you are unsure of the staff member involved in your matter, you can make a complaint at [email protected] or by calling 9613 6222 or 1800 806 314 (regional only).

How does the Ombudsman investigate a complaint?

An investigation under the Ombudsman Act must be conducted in private, and as the Ombudsman sees fit. It is up to Ombudsman office staff, under delegation and with guidance from the Ombudsman, to decide which issues in a complaint to investigate and how to conduct the investigation.

Is there an Ombudsman for fines Victoria?

How we handle complaints. Before deciding whether to submit a complaint, you can contact us or call us on 03 9200 8111 to see if we can help you resolve the issue.

How do I speak to the Ombudsman?

Phone: 0300 111 3000.
Email: [email protected].
Write:
Please note that our office at Canary Wharf is closed so please do not send post to the Exchange Tower address.
Fax: 020 7831 1942.
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Is the Ombudsman service free?

An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.

How do I make a complaint against Victoria Police?

Alternatively, you may make a complaint by writing to the Police Conduct Unit, GPO Box 913, Melbourne VIC 3001, by e-mail to: [email protected] via the Compliments and Complaints website at www.police.vic.gov.au or by phone on 1300 363 101.

Does the ombudsman charge a fee?

All businesses covered by the ombudsman service pay a general levy to contribute to our costs. Businesses covered by the ombudsman service – including those that are no longer regulated – must also pay an individual case fee, if we handle a complaint about them.

Where can I make a complaint about police in Victoria?

If your complaint doesn’t involve the above, you can make a complaint to the Victoria Police Conduct Unit. Call 1300 363 101 for advice and assistance from Victoria Police Professional Standards Command.

When to notify the Victorian Ombudsman about a matter?

Yes. If you decide you do not want your report to be treated as a ‘public interest disclosure’ you must contact us in writing (post or email) within 28 days. You must make it clear that you do not want the matter considered as a ‘public interest disclosure’. Why would your report not be investigated?

What do you need to know about Victoria Police?

The majority of complaints Victoria Police receive relate to communication and customer service issues involving matters such as: failure to adequately explain police procedures. Depending on the issues you raise, local police may be able to resolve the complaint to your satisfaction or it may require further investigation.

Is the Victoria Police website monitored 24 / 7?

This website is not monitored on a 24/7 basis and you are advised to phone 000 in the case of an emergency. The submission of this form allows you to address a serious concern about the actions or behaviour of a Victoria Police employee.