How do I activate my new Virgin SIM card?

There are two ways to activate your SIM:

1. Visit a Virgin Plus store.
2. Call 1-888-999-23211-888-999-2321.

Why is my new Virgin SIM card not working?

If your SIM card isn’t working, you can log on to My Virgin Media to request a replacement SIM or contact us and we can send you out a new SIM card by post if you need one. Before you reach out, try your SIM in a different, unlocked, phone to determine if it needs to be replaced.

Do I have to activate a new SIM card?

No need to activate your SIM, just pop your SIM in your phone and switch it on. After a couple of minutes it will connect to the network. Just pop your SIM into your new device and switch it on.

Why is my new SIM not working?

Your SIM card or device may be configured for your previous network and will need to be reconfigured. Clean the gold connectors on the SIM with a clean lint-free cloth. Replace the battery and turn your phone on without the SIM. Turn your phone off, replace the SIM and restart the phone.

How do I get my PUK code from Virgin?

This is the default PIN for your SIM card and isn’t your personal passcode. Just enter 7890. If you enter it incorrectly too many times you might lock your SIM. If that happens, you can easily get your PUK code by calling us on 0800 052 0800 (and selecting option 4).

Why isn’t my SIM card activated?

Contact your network service provider and make sure the SIM ID on the card matches the SIM ID in your account with the service provider. Insert the SIM after your account has been updated. Restart your phone again and allow the activation process to complete fully.

How do I know when my new SIM is activated?

know your new SIM has been activated when you see the signal bars at the top of your device’s screen.

How long does it take for your new SIM card to activate?

The time for a SIM card’s activation can vary massively, depending on what the reason for the change is – most activations take between 15 minutes and four hours. If it’s still not working after this time, try to turn your phone off and on again. If it’s still not activated after that, try to re-insert the SIM.

How can I Activate my new Virgin Media SIM?

Hi, could anyone on here help me activate my new purple SIM? I am at my wits end. It took me about 2 weeks or more to actually get the replacement SIM (didn’t arrive first time) as I couldn’t get through to Customer Services or it just said the offices were closed.

Where do I go to activate my new SIM card?

If after inserting the new SIM card you cannot make a call or browse the Web you’ll need to activate your new phone or SIM card online. Go to att.com/getstartedbiz. Select Activate your device for AT wireless device. Enter the required information.

What to do if you lost your Virgin Media SIM?

Not received or lost your new SIM? No problem – just call our team on 789 from your Virgin Media phone, or 0345 6000 789* from any other phone, and we’ll send you a new one. What do you want to do?

Why is my new SIM card not activating?

The new sim has been in my phone for some time and still has no connection (Emergency Calls Only) Any advice? Thanks for getting in touch, apologies for the SIM activation issue. From a background check I can see you’ve called the team since posting and got the new SIM activated.