How do I check the status of my power outage in Texas?

You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313. 4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).

How do I report a power outage in San Antonio?

If you are currently experiencing an outage, you can report it by calling 210-353-4357 or reporting it online. You can also use the CPS Energy outage map to review outages in the San Antonio area.

Why are there so many power outages in my area?

However, the three most common causes are natural causes, human error, and overload. Basically, any interruption between power generation and the supply of electricity to homes can cause a power outage. It can stem from inclement weather conditions, human error, equipment failure, and even animal interference.

Can you flush the toilet when the power goes out?

Depending on the amount of water remaining in the pipes, you might be able to flush your toilet several times while the power is out. Eventually, however, your tank won’t fill up anymore because the pumps are down. When this happens, you will need to flush your toilet manually by pouring in a bucket of water.

How do I start service with CPS Energy?

To start service, please complete the registration form below.

1. First Name: Middle Name: (Middle Initial required if displayed on drivers license or id.)
2. Street Number: Street Name: Apartment/Suite Number: (Only enter the numbers and/or letters for your Apt, Suite, Trailer, Lot, Unit etc.)
3. City: State: Zip Code:

How to contact CPS Energy customer service center?

Call us at 210-353-2222 or online at cpsenergy.com/assistance. We encourage the use of a face-covering at any CPS Energy facility. Our customer service center hours are 7:45 am to 5:00 pm. Monday-Friday.

How to contact CPS Energy during winter storm?

To help customers during the COVID-19 pandemic and winter storm disaster, CPS Energy is actively making phone calls to customers to share bill assistance and REAP information with them. Customers can also call 210-353-2222 directly or visit cpsenergy.com/assistance

When do you get a CPS Energy one time Bill?

Customers without power for 48 hours or longer will receive an additional one-time credit tiered from $50 to $100 based on the amount of time they were without power, with the maximum amount issued to customers who experienced an outage for more than 4 days.

What are the electric service standards for CPS Energy?

The 2021 edition of CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations. It supersedes all previous editions of the Electric Service Standards.