What are strategies for answering the call light?

Answer the call light promptly; 2. Be courteous when responding or entering the room; 3. When answering a call light for a patient or room not assigned to you, introduce yourself; 4. If answering a call light remotely, ask, “How may I help you?”

How do you answer a patient call?

Answering the telephone in a professional manner involves answering within two to three rings, so the caller is not left waiting. If taking multiple calls, give the first caller priority unless the second caller has an emergency. Always ask permission to place a caller on hold before doing so.

Who is responsible for answering call light?

If a patient call light is on, any staff member who is qualified to answer call lights should answer and assist the patient. The team approach to patient care usually means that everyone is responsible for the care of all patients on the unit.

When should a CNA respond to a call light?

According to nursing home administrators, all staff working in the unit are required to respond to all bed and chair exit alarms and must respond to the call lights within 5 min.

Why are call lights important?

These findings are concerning given that call light use is important in providing patient-centered care and it is one way patients can exercise control over their care. Call light technology serve as a means of communication for patients to their care providers that are outside of the patient’s room.

What type of calls take priority when answering phones?

When answering incoming calls, what three types of calls take priority over other telephone calls? Emergency calls, calls from other physicians, calls from a physician’s family members.

When should you end a call?

Ending the Call

1. Thank the caller for calling and summarize what you did for the customer. Example: “Thank-you for calling.
2. Let the caller know you appreciate their business.
3. Offer to help in the future by letting the customer know how to contact you or your company.
4. Say Goodbye but always Let the caller hang up first.

What is a call light?

A device used by a patient to signal his or her need for assistance from professional staff. It typically consists of a wireless remote control at the bedside, linked to a beeper, buzzer, cellular phone, chime, or light panel.