Is the BBB useless?

Because the BBB has no government affiliation whatsoever, it cannot shut down a business or force it to do much of anything. In Yelp reviews of the BBB, consumers and business owners alike call the organization “useless” time and again.

Does Better Business Bureau really do anything?

BBB complaint service is a free dispute resolution service to consumers. BBB acts as a neutral third party to assist both the consumer and the business with their communication, in the hopes a mutually acceptable resolution can be reached. There is no cost to file a complaint.

Who owns Better Business Bureau?

Each BBB is run separately and is chiefly funded by its accredited businesses, who often serve on its board. A study by a business school dean at Marquette University found that ninety percent of BBB board members are from business.

Does filing a complaint with the Better Business Bureau do anything?

Complaint is opened and reviewed. BBB works to get the complaint processed within 48 hours. Consumer will be notified of the business response when the BBB receives it and will be asked to respond within 5 days. If the business fails to respond, the consumer and the business will be notified.

Can the BBB shut down a business?

The BBB does offer consumers a way to communicate with a business and voice their concerns via a third party, but they are ultimately unable to force a business to do anything. Businesses without this accreditation are less likely to communicate with consumers through the BBB versus those who have a paid membership.

Does the BBB have any power?

The BBB is not an enforcement agency and does not have police powers. However, the BBB works closely with several government agencies, providing investigation and information collaboration. The BBB also provides mediation and arbitration services.

Is it worth filing a complaint with the BBB?

When you want to engage the other party to resolve a difficult issue, a complaint with BBB is appropriate. If you simply want to blow off steam or tell others about your experience, a customer review may be easier and just as effective. BBB offers the chance to post customer reviews, as do many other online sites.

What to do if a business rips you off?

To file a complaint, just go to ftc.gov/complaint, and answer the questions. Or call That’s all there is to it. If you’ve been ripped off or scammed, complain to the Federal Trade Commission. It can help put the bad guys out of business.

Can the BBB get me a refund?

Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn’t able to force companies to fix the dispute. The best way to get your money back if the company doesn’t refund you through its own policy is to file a fraud complaint through your bank or credit card company.

In what circumstances can you insist on a refund?

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. Repairs, replacements and refunds are known as remedies.

What can you do if a company won’t refund you?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back