How do I report a fault on a Virgin phone line?

Call Virgin Media on 150 from your Virgin Media home phone, or on 0345 454 1111 from any other phone (calls are chargeable).

How do I test my virgin Internet connection?

Go to www.speedtest.net – this is the only approved speed test site for the Virgin Media network. The test provides a set of results that can be compared against the headline speed you have bought from Virgin Media Business.

How do I contact Virgin Media Broadband?

Just give our Customer Care team a call on 150 from your Virgin Media Phone or from your Mobile, call 0345 454 1111 – Select option 2.

How does Virgin Media phone line work?

As Virgin Media we use a separate phone network to all other home phone providers. This means that for our Phone service to work you need to have one of our Phone sockets in your home. So if your Phone service isn’t working, the first thing to do is check which socket your handset is plugged into.

How can I Check my Virgin Media account?

Check out our video. If you have any questions about using My Virgin Media or the app do pop on over to our Managing Your Account – Cable board and ask away. If you’re after help getting the most from your Broadband, TV, or Phone services, then do write a post on the relevant board.

How much coverage does Virgin Media have around the UK?

How much coverage does Virgin Media have around the UK? We currently reach just over 53% of homes in the UK and we’re expecting that to rise. We’re aiming to connect around 4 million extra homes and businesses. Pretty cool, right? When will my area have access to Virgin Media services? When will my area have access to Virgin Media services?

What should my broadband line test results show?

A reasonable line test result would show 0% packet loss, latency below 100 milliseconds and jitter below 20 milliseconds. If your results are significantly higher than this, it could suggest a problem with your line. If so, you may want to contact your Internet Service Provider about your broadband reliability.

Where do I enter my postcode for Virgin Media?

Enter your postcode into the postcode checker above and if we are not currently in your area, sign up for our newsletter to be kept up-to-date with the latest news on Virgin Media services in your area. If I register for updates, am I committed to paying for anything?